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Gulf Job Portal Oman Employment News on 04th Feb 2023 for Customer Success Manager Vacant Position in CC Staffing International . This Gulf Job News is about a new employment opportunity in CC Staffing International for Customer Success Manager position. Anyone from Gulf Countries with required eligibility and qualifications may apply online for Customer Success Manager vacancy in Oman country. Read the full Employment News today for latest jobs vacancies in Gulf Countries for 2023.
» It is a great career News for the job seekers from Oman and other countries in Gulf regions who wanted to go for Customer Success Manager position in their vicinity. Read on the important job details to find out if you are suitable to apply for this vacancy in CC Staffing International company in Oman.
» If you were looking to apply for office assistant post in Oman country then this recruitment from CC Staffing International could be the end of your search for employment in Gulf location. If you want to know the benefits and perks included in this job in CC Staffing International company then you should read about this on their official website or you can ask expert opinion on the Internet before joining the company.
Gulf Jobs for Customer Success Manager Post in Oman » Apply Online for Careers & Vacancy in CC Staffing International
Dear job seeker/applicant, we have recently discovered from the official website of CC Staffing International that they need eligible and apt candidates for office assistant role in their company for Oman location. For this to know that if you are eligible to apply for office assistant post in CC Staffing International , read the below written job description for this temporary/permanent career and employment opportunity in Oman. This position in CC Staffing International is for contractual basis, but if you perform satisfactory then the job could be for permanent basis, to know this please read the job policy of the company: CC Staffing International .
To apply for this post in CC Staffing International , Oman you need to fill a simple online application there on their portal. For this you may need to register and login or/and submit your resume.
Customer Success Manager Post in CC Staffing International » Job at a GlanceOrganization/Company Name: CC Staffing International Job Profile: Customer Success Manager Job Location: Muscat Employment Type: Private Sector Job in Gulf Region (Oman) Google Monthly Salary Guide: OMR 1503.00 Per Month |
CC Staffing International » Job Description for Customer Success Manager Employment Opportunity for Oman
Full Job Description
Customer Success Manager (CSM) is a higher-level management for customer support and customer-facing teams. The CSM coordinates with all aspects of service operations for support teams to follow to ensure that everyone performs to their best ability and provides the excellent service experiences that customers expect and desire.
A Customer Success Manager helps streamline service processes to ensure that support teams have the tools they need to succeed to provide customers with delightful experiences and typical managerial and supervisory responsibilities.
The Customer Success Manager’s (CSM) is a customer-centric individual with a technical aptitude. The CSM’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.
The CSM will work in the Service Delivery & PMO department – under the Service Excellence and Quality division.
Ultimately, the CSM will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with the company. The CSM will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
The CSM is expected to work closely with the internal team such as Sales, Pre-Sales, Support, TPM and Service Delivery teams for add-on business and process improvements.
CSM will interact and support all departments within the company & externally with Customers, Vendors/Partners, Regulators and other Governmental entities
Key Responsibilities:
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Proactively take corrective actions in a timely manner and make strategic recommendations to help customers be more successful. Raise technical issues to product support, engineering, and engaging leadership when needed.
- Self-identifies opportunities for improvement within the customer base and internally. Come up with creative solutions to problems beyond provided playbooks and takes the initiative to make change.
- Exhibits a professional presence to coach engineering leaders (customer and internal) yet has humility to optimally connect with peers.
- Co-creates and facilitates business review meetings, enablement sessions, demos, and other strategic interactions to ensure seamless renewal with the account team.
- Oversee the incident management process and team members involved in resolving the incident.
- Respond to a reported service incident, identifying the cause, and initiate the incident management process.
- Prioritize incidents according to their urgency and influence on the business.
- Log all incidents and their resolution to see if there are recurring malfunctions.
- Investigate customer service related complaints to ensure they are resolved within the agreed deadlines, and take action to resolve customer problems before they escalate.
Accountability For Errors/ Results.
- Accountable for the successful completion of the open tickets
- Ensuring close relationship with the customer to avoid any escalations
- Ensuring No SLA breach to the tickets
- Ensuring No delays in responding to customers
- Follow up with the internal departments for completing their open tickets
Key Skills:
- Communication
- Customer Service
- Customer Satisfaction
- Customer Retention
- Customer Insight
- Customer Support
- IT Solutions
- Customer Relationship Management
Qualifications and Certifications
Bachelors Degree in Computer Science (CS), Information System Management (ISM), Information Technology (IT), other degrees in a related field with at least 7 years of equivalent work experience as a Customer Success Manager or similar roleExperience and Skills Required
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Organized and capable of highly effective time management in an autonomous environment.
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Prior business development experience required
- Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus
- Understanding of Enterprise Software
- Excellent verbal and written communication skills
- Willing to work in a fast-paced dynamic environment
- Goal-oriented, highly confident, self-motivated
- Excellent organizational skills
- Adaptable to new challenges
- Self-starter with an ability to identify areas for improvement
- Client-focused attitude — a customer advocate
Job Specific Skills:
- Good in English language (Speaking-reading-writing).
- Knowledge of computer proficiency in WORD, Excel & Power-point.
- Knowledge of the principles and practices of Information Technology.
- Skill in troubleshooting IT related issues.
- Skill in oral and written communication.
» Apply for Customer Success Manager Jobs in Oman for CC Staffing International Company |
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| Customer Success Manager Online Job Application: | Apply Now |
Helpful Tips to Submit your Application Online »
First of all, we want to state that the tips and steps mentioned here may be different then the actual online application @CC Staffing International . So, the tips as mentioned below are indicative and not accurate or exact, st to speak.
- Visit the official website of CC Staffing International with the help of the link as given above ( please, click on “Apply Now” link for that)
- If you are not redirected to the career and jobs page then see a link/words that refer to latest jobs. Or, in other words, look out for such kinds of links on the website: Career/Employment./Jobs/Vacancies/etc.
- Once you find the recruitment page on CC Staffing International website then look out for the job listing that refers to “Customer Success Manager” job advertisement.
- Next, click the employment notification, read it and if you meet the eligibility for Customer Success Manager post then you should apply online to participate in the recruitment hiring by CC Staffing International .
- Some sites ask for a registration/signup to apply for the vacancy while others just need you to fill the details in an embedded online application form without login.
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GulfJobPortal.Com©: It is great to have you visited on our portal@GulfJobPortal.com, we sincerely thank you for that! We advise you to check the official website of CC Staffing International thoroughly and see if there are other active jobs as well apart from this Customer Success Manager job. As you may be knowing that it is not possible to cover all the career vacancies in the company on timely basis. And, whether you are a fresher or experienced candidate, you should visit our portal frequently to find out the suitable jobs for yourself in Gulf regions nearby you! We publish all kinds of job vacancies for Gulf countries, like as private sectors, government sectors, and Semi-govt sectors in all over the Gulf Countries, i.e Oman, Oman, Iraq, Oman, Oman, Saudi Arabia, and The United Arab Emirates(UAE, i.e: Abu Dhabi, Ajman, Oman, Fujairah, Ras Al Khaimah, Sharjah, and Umm Al Quwain).
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