Crowne Plaza Hotels & Resorts – Guest Service Agent/Receptionist Careers News 2023 In Oman

About us

Do you see yourself as Guest Service Agent? At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where YOU come in. When you’re part of the Crowne Plaza Hotels & Resorts brand, you’re more than just a job title. At Crowne Plaza, we look for people who are dynamic, confident, and ambitious; people who excel in their roles and help our guests succeed too. Crowne Plaza Muscat OCEC is a business hotel, conveniently located within walking distance of the Oman Convention & Exhibition Center. The hotel is just ten minutes from Muscat International Airport, surrounded by nature and a unique Wadi (a natural waterway), the property is a perfect destination for both business and leisure travelers.

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With 295 modern rooms and suites, state-of-the-art conference and meeting facilities, a temperature-controlled swimming pool, a sauna, a fully equipped gym, a newly renovated spa, and tennis and basketball courts, we have everything you need for a perfect stay.

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Our five exceptional dining venues, including an award-winning Charm Thai Lounge & Restaurant, and Le Petit Belge, will give you an unforgettable culinary experience that will suit all tastes and occasions.

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With its professional meeting rooms, foyers, functional ballroom, a multi-level extensive parking space, and a dedicated experienced team, the hotel will meet the expectations of guests attending all types of meetings and events. Whether you are on a business trip or holiday, staying at Crowne Plaza Muscat OCEC will make you feel at home.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

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• Be the warm welcome that kicks off a memorable guest experience.

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• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

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• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

|

• Handle cash and credit transactions.

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• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.

|

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

|

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

|

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

|

• Take pride in your appearance and place as a brand ambassador.

|

• Always know what events and activities are on the day’s schedule.

|

• Jump into other ad-hoc duties when your colleagues need your help.

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What we need from you

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• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

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• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

|

• Fluency in the local language – extra language skills would be great, but not essential.

|

• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math and computer.

|

• Flexibility – night, weekend and holiday shifts are all part of the job.

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• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

|

• Experience – ideally, you’ll have spent at least one year in a front desk or guest service position.

|

• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

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What we offer

In return, we’ll give you a competitive financial and benefits package. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team. Most importantly, we’ll give you the room to be yourself.

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So, what’s your passion? Please get in touch and tell us how you could bring your skills to IHG. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved, and grow.

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And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

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So, whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

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Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.

|

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.

” “About us

Do you see yourself as Guest Service Agent? At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where YOU come in. When you’re part of the Crowne Plaza Hotels & Resorts brand, you’re more than just a job title. At Crowne Plaza, we look for people who are dynamic, confident, and ambitious; people who excel in their roles and help our guests succeed too. Crowne Plaza Muscat OCEC is a business hotel, conveniently located within walking distance of the Oman Convention & Exhibition Center. The hotel is just ten minutes from Muscat International Airport, surrounded by nature and a unique Wadi (a natural waterway), the property is a perfect destination for both business and leisure travelers.

|

With 295 modern rooms and suites, state-of-the-art conference and meeting facilities, a temperature-controlled swimming pool, a sauna, a fully equipped gym, a newly renovated spa, and tennis and basketball courts, we have everything you need for a perfect stay.

|

Our five exceptional dining venues, including an award-winning Charm Thai Lounge & Restaurant, and Le Petit Belge, will give you an unforgettable culinary experience that will suit all tastes and occasions.

|

With its professional meeting rooms, foyers, functional ballroom, a multi-level extensive parking space, and a dedicated experienced team, the hotel will meet the expectations of guests attending all types of meetings and events. Whether you are on a business trip or holiday, staying at Crowne Plaza Muscat OCEC will make you feel at home.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

|

|
• Be the warm welcome that kicks off a memorable guest experience.

|

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

|

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

|

• Handle cash and credit transactions.

|

• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.

|

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

|

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

|

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

|

• Take pride in your appearance and place as a brand ambassador.

|

• Always know what events and activities are on the day’s schedule.

|

• Jump into other ad-hoc duties when your colleagues need your help.

|

What we need from you

|
• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

|

• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

|

• Fluency in the local language – extra language skills would be great, but not essential.

|

• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math and computer.

|

• Flexibility – night, weekend and holiday shifts are all part of the job.

|

• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

|

• Experience – ideally, you’ll have spent at least one year in a front desk or guest service position.

|

• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

|

What we offer

In return, we’ll give you a competitive financial and benefits package. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team. Most importantly, we’ll give you the room to be yourself.

|

So, what’s your passion? Please get in touch and tell us how you could bring your skills to IHG. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved, and grow.

|

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

|

So, whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

|

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.

|

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.