Emirates NBD – Customer Service Representative Careers 2023 In UAE – All Details

Gulfjobportal.com Employment News UAE on 2023 for Customer Service Representative Vacant Position in Emirates NBD . This Gulf Job News is about a new employment opportunity in Emirates NBD for Customer Service Representative position. Anyone from Gulf Countries with required eligibility and qualifications may apply online for Customer Service Representative vacancy in UAE country. Read the full Employment News today for latest jobs vacancies in Gulf Countries for 2023.

» It is a great career News for the job seekers from UAE and other countries in Gulf regions who wanted to go for Customer Service Representative position in their vicinity. Read on the important job details to find out if you are suitable to apply for this vacancy in Emirates NBD company in UAE.

» If you were looking to apply for office assistant post in UAE country then this recruitment from Emirates NBD could be the end of your search for employment in Gulf location. If you want to know the benefits and perks included in this job in Emirates NBD company then you should read about this on their official website or you can ask expert opinion on the Internet before joining the company.

Gulf Jobs for Customer Service Representative Post in UAE » Apply Online for Careers & Vacancy in Emirates NBD

Dear job seeker/applicant, we have recently discovered from the official website of Emirates NBD that they need eligible and apt candidates for Customer Service Representative in their company for UAE location. For this to know that if you are eligible to apply for office assistant post in Emirates NBD , read the below written job description for this temporary/permanent career and employment opportunity in UAE. This position in Emirates NBD is for contractual basis, but if you perform satisfactory then the job could be for permanent basis, to know this please read the job policy of the company: Emirates NBD. 

To apply for this post in Emirates NBD , UAE you need to fill a simple online application there on their portal. For this you may need to register and login or/and submit your resume.

Customer Service Representative Post in Emirates NBD » Job at a Glance

Organization/Company Name: Emirates NBD

Job Profile: Customer Service Representative

Job Location: Dubai

Employment Type: Private Sector Job in Gulf Region (UAE)

Job Type: Full Time


Emirates NBD » Job Description for Customer Service Representative Employment Opportunity for UAE

Full Job Description

NOTE: For Arabic Speakers Only

Department Description:
Business Banking was set up separate segment managing small and medium enterprises In Business Banking we always ensured that our customers are placed on the right platforms as we deliver the best products and services Customer Service Representative is an enhanced role within the organization that is responsible to improve customers experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints
Brief Description:
1 Handle all types if SRs logged in CRM queues
2 Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training
3 Investigate all reopened cases in order to identify gaps for effective resolution
4 Assist RMs to all types requests assigned to them for effective resolutionTAT
5 Processing to all requests on BPMTracksoft with less errors

Detailed Description:
1 Over a period of time achieve reduction to complaints logged in CRM Reduction in Complaints Quantitative Receive all types of SRs assigned to center
Investigates and identifies appropriate resolution
Avoid escalations
Proper Creation to all types of complaints
Validation to resolved complaints
Reduction in repeated complaints
2 Process and Product Knowledge Qualitative Knowledgeable with processes products and policies which are offered primarily by Business Banking and the entire bank
Reduction in errors while performing transaction on BPM and Tracksoft
Document the gaps identified in terms of knowledge process or system and provide the feedback to respective units
3 Ensure Faster TAT Qualitative Forward all requests received through emails from RMs and various internal departments
Liaise with various departments with regards to approval processes and handling issuesend to end

Job Requirements:
1 SelfDevelopment Qualitative Strive to achieve high results of CSAT for the respective RM
Taking ownership to resolving issues pertaining different areas
Work Closely with Line Managers by diligently key training programs
Attending to all trainings offered by the bank

Additional Details:

1-3 years in banking experience preferably in customer service role
Knowledge of systemCRM Finnacle Finnone etc policies and processes
Excellent oral and written communication skills
Basic Customer Operations
Servicing Customers
Strong Team Player
Having mind set towards EmiratesNBD behaviors and values in order to achieve service excellence
Demonstrated Storing customer focus and open for change
Ability to work under pressure
Selfmotivated individuals who can go extra mile for services delivery to the customers
Age 18
Nationality Any
Gender Any
Any Other Preferably Bilingual
English Arabic


AS Mentioned in the JD

Primary Location : United Arab Emirates-Dubai-Dubai – Deira, Baniyas Road, Enbd Head Office
Job : Customer Service
Organization : Business Banking
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Customer Service Representative Online Job Application: Apply Now


Helpful Tips to Submit your Application Online »

First of all, we want to state that the tips and steps mentioned here may be different then the actual online application @Emirates NBD . So, the tips as mentioned below are indicative and not accurate or exact, st to speak.

  • Visit the official website of Emirates NBD with the help of the link as given above ( please, click on “Apply Now” link for that)
  • If you are not redirected to the career and jobs page then see a link/words that refer to latest jobs. Or, in other words, look out for such kinds of links on the website: Career/Employment./Jobs/Vacancies/etc.
  • Once you find the recruitment page on Emirates NBD website then look out for the job listing that refers to “Customer Service Representative” job advertisement.
  • Next, click the employment notification, read it and if you meet the eligibility for Customer Service Representative post then you should apply online to participate in the recruitment hiring by Emirates NBD .
  • Some sites ask for a registration/signup to apply for the vacancy while others just need you to fill the details in an embedded online application form without login.



It is great to have you visited on our portal@GulfJobPortal.com, we sincerely thank you for that! We advise you to check the official website of Emirates NBD thoroughly and see if there are other active jobs as well apart from this Customer Service Representative job. As you may be knowing that it is not possible to cover all the career vacancies in the company on timely basis.

And, whether you are a fresher or experienced candidate, you should visit our portal frequently to find out the suitable jobs for yourself in Gulf regions nearby you! We publish all kinds of job vacancies for Gulf countries, like as private sectors, government sectors, and Semi-govt sectors in all over the Gulf Countries, i.e Bahrain, UAE, Iraq, Oman, Qatar, Saudi Arabia, and The United Arab Emirates(UAE, i.e: Dubai, Ajman, UAE, Fujairah, Ras Al Khaimah, Sharjah, and Umm Al Quwain).

For Gulf Jobs 2023 similar to the Customer Service Representative Position in UAE, Be Sure to Make Regular Visits on our portal, which is reachable @ GulfJobPortal.com

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