Gulfjobportal.com Employment News Kuwait on 2023 for Customer Service Officer Vacant Position in QNB . This Gulf Job News is about a new employment opportunity in QNB for Customer Service Officer position. Anyone from Gulf Countries with required eligibility and qualifications may apply online for Customer Service Officer vacancy in Kuwait country. Read the full Employment News today for latest jobs vacancies in Gulf Countries for 2023.
» It is a great career News for the job seekers from Kuwait and other countries in Gulf regions who wanted to go for Customer Service Officer position in their vicinity. Read on the important job details to find out if you are suitable to apply for this vacancy in QNB company in Kuwait.
» If you were looking to apply for office assistant post in Kuwait country then this recruitment from QNB could be the end of your search for employment in Gulf location. If you want to know the benefits and perks included in this job in QNB company then you should read about this on their official website or you can ask expert opinion on the Internet before joining the company.
Gulf Jobs for Customer Service Officer Post in Kuwait » Apply Online for Careers & Vacancy in QNB
Dear job seeker/applicant, we have recently discovered from the official website of QNB that they need eligible and apt candidates for Customer Service Officer in their company for Kuwait location. For this to know that if you are eligible to apply for office assistant post in QNB , read the below written job description for this temporary/permanent career and employment opportunity in Kuwait. This position in QNB is for contractual basis, but if you perform satisfactory then the job could be for permanent basis, to know this please read the job policy of the company: QNB .
To apply for this post in QNB , Kuwait you need to fill a simple online application there on their portal. For this you may need to register and login or/and submit your resume.
Customer Service Officer Post in QNB » Job at a Glance
Organization/Company Name: QNB
Job Profile: Customer Service Officer
Job Location: Kuwait City
Employment Type: Private Sector Job in Gulf Region (Kuwait)
QNB » Job Description for Customer Service Officer Employment Opportunity for Kuwait
About QNBEstablished in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Role Summary:The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.
Role Description:Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
Act within the limits of the powers delegated to the incumbent and adheres to QNB policies
Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
To assist customers in all their queries on the Divisions products/tasks and seek solution to their requests
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.
Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.
Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures.
Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
Refer to the Customer Service Supervisor for any unresolved queries on transactions handled.
Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
Ensures compliance to internal service quality standards and compliance to audit requirements
Possess working knowledge of branch customer service to carry out duties and responsibilities.
Takes responsibility for self-development as well as acquiring skills and knowledge required to fulfilment of one’s duties by proactively identifying areas for professional development of self and undertake development activities
Seek out opportunities to remain current with all developments in professional field.
Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the QNB Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
in accordance with the Branch Governance manual, contribute to and comply with the Branch’s Risk Framework, consider Risk Appetite and promote a positive Risk Culture:
Understand and effectively perform your role under the Three Lines of Defence principle to identify, measure, monitor, manage and report risks.
Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training provided by the Bank and attain and maintain the required levels of competence.
Attend mandatory (internal and external) seminars as instructed by the Bank.
Qualifications:University graduate (Bachelors degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study)
Proficient, typically a minimum of 0-2 years, experience related to branch customer service in a major banking institution.
Awareness of branch customer service practices and regulations.
1. Resume / CV
2. Passport-size photograph
|Customer Service Officer Online Job Application:||Apply Now|
Helpful Tips to Submit your Application Online »
First of all, we want to state that the tips and steps mentioned here may be different then the actual online application @QNB . So, the tips as mentioned below are indicative and not accurate or exact, st to speak.
- Visit the official website of QNB with the help of the link as given above ( please, click on “Apply Now” link for that)
- If you are not redirected to the career and jobs page then see a link/words that refer to latest jobs. Or, in other words, look out for such kinds of links on the website: Career/Employment./Jobs/Vacancies/etc.
- Once you find the recruitment page on QNB website then look out for the job listing that refers to “Customer Service Officer” job advertisement.
- Next, click the employment notification, read it and if you meet the eligibility for Customer Service Officer post then you should apply online to participate in the recruitment hiring by QNB .
- Some sites ask for a registration/signup to apply for the vacancy while others just need you to fill the details in an embedded online application form without login.
It is great to have you visited on our portal@GulfJobPortal.com, we sincerely thank you for that! We advise you to check the official website of QNB thoroughly and see if there are other active jobs as well apart from this Customer Service Officer job. As you may be knowing that it is not possible to cover all the career vacancies in the company on timely basis.
And, whether you are a fresher or experienced candidate, you should visit our portal frequently to find out the suitable jobs for yourself in Gulf regions nearby you! We publish all kinds of job vacancies for Gulf countries, like as private sectors, government sectors, and Semi-govt sectors in all over the Gulf Countries, i.e Bahrain, Kuwait, Iraq, Oman, Qatar, Saudi Arabia, and The United Arab Emirates(UAE, i.e: Abu Dhabi, Ajman, Kuwait, Fujairah, Ras Al Khaimah, Sharjah, and Umm Al Quwain).